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Latest News

Practice Update: 

08/04/2020 - Malvern Town PCN - COVID-19 Communication

Please see attached letter from Dr Thorn, partner at Malvern Health Centre and Clinical Director for Malvern Town Primary Care Network. 

Letter from Dr Thorn (02/04/2020)

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29/03/2020 - COVID-19 Update

In line with NHS guidance, Practices within Malvern are working together to develop sites where people with respiratory symptoms or those with suspected Coronavirus may be seen. You will be informed of where to go if a clinician decides you need to be seen. At this time, we are not using this system but this may change in the coming weeks. 

Stay at home. Protect the NHS. Save lives. 

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26/03/2020 - COVID-19 Whatsapp Service

There is now a Whatsapp service providing the general public with information and guidance relating to Coronavirus (COVID-19). 

To use the free GOV.UK Coronavirus Information Service on WhatsApp, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.
A set of menu options is then presented which you can choose from and then be sent relevant guidance from GOV.UK pages as well as links to GOV.UK for further information.

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18/03/2020 - COVID-19 Update

We are currently receiving a significant number of calls, averaging over 1200 a day. Please understand the Practice is doing its utmost to provide core work and a day-to-day service to patients, Corona Virus pandemic has hit the NHS heavily and we are working in a highly pressured environment. We appreciate your patience during this time.

Thank you! 

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17/03/2020 - COVID-19 (Coronavirus) 

Government guidance released Monday 16th March 2020

  • if you live alone and you have symptoms of coronavirus illness (COVID-19), however mild, stay at home for 7 days from when your symptoms started. (See ending isolation section for more information)
  • if you live with others and you or one of them have symptoms of coronavirus, then all household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill
  • it is likely that people living within a household will infect each other or be infected already. Staying at home for 14 days will greatly reduce the overall amount of infection the household could pass on to others in the community
  • for anyone in the household who starts displaying symptoms, they need to stay at home for 7 days from when the symptoms appeared, regardless of what day they are on in the original 14-day isolation period. (See ending isolation section for more information
  • if you can, move any vulnerable individuals (such as the elderly and those with underlying health conditions) out of your home, to stay with friends or family for the duration of the home isolation period
  • if you cannot move vulnerable people out of your home, stay away from them as much as possible
  • if you have coronavirus symptoms:
    • - do not go to a GP surgery, pharmacy or hospital
    • - you do not need to contact 111 to tell them you’re staying at home
    • - testing for coronavirus is not needed if you’re staying at home
  • plan ahead and ask others for help to ensure that you can successfully stay at home and consider what can be done for vulnerable people in the household
  • ask your employer, friends and family to help you to get the things you need to stay at home
  • wash your hands regularly for 20 seconds, each time using soap and water, or use hand sanitiser
  • if you feel you cannot cope with your symptoms at home, or your condition gets worse, or your symptoms do not get better after 7 days, then use the NHS 111 online coronavirus service. If you do not have internet access, call NHS 111. For a medical emergency dial 999

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06/03/2020 - COVID-19 (Coronavirus) & Online Appointment Booking 

We have been advised by NHS England to remove all face-to-face appointments from Patient Access temporarily.

This means that for the time being, patients will be unable to book an appointment at the surgery online via the Patient Access app/website. This is in efforts to prevent any potential carriers of COVID-19 from passing it to other patients/staff members.

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at: https://111.nhs.uk/service/covid-19

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