When the surgery is closed, please ring the Out Of Hours Service on 111.
Appointments can now be booked on line. Please ask for a 'sign up' form at Reception.
Repeat prescriptions can be ordered on line. Please click on the prescriptions icon.
BETTER INFORMATION MEANS BETTER CARE LEAFLET.
If you are not happy for information about you to be shared, please contact the practice.
Please telephone 01684 584050 for appointments – our telephone lines are open at 08:00.
By providing telephone and face to face appointments with GPs, our nurse practitioner, nursing team and practice pharmacist we have a variety of options available to suit your needs.
Routine GP appointments can be pre-booked with a GP of your choice - usually these are available 2-6 weeks in advance. We also have a number of GP appointments that become available each morning to be booked that day; when we can you will have a choice of GP but this may not always be possible when booking a same day appointment.
You may ask for a longer appointment if you have several problems. Please ring if you cannot keep an appointment so that it can be offered to somebody else.
We have created a document with more information about our clinical staff and appointment system.
NURSE PRACTITIONER APPOINTMENTS
Our nurse practitioner Jane is available every Monday, Tuesday, Wednesday and some Thursdays.
“Jane the nurse practitioner can recognise and deal with most common health complaints and are able to give advice or prescribe if appropriate. If your problem is more serious and needs the attention of a GP they can arrange this”.
Please see the list below of things Jane can deal with;
Aches and pains
Eczema and Allergies
Warts and Verruca’s
Jane has undergone additional and extensive training to qualify as a Nurse Practitioner.
We have 2 clinical pharmacists at Malvern Health Centre. Both Kirsty and Gulab are available for face to face and telephone appointments. They can help with anything related to your medication; including routine medication reviews, advice about side effects or problems with medication, and changes to medications or doses.
The aim of this service is to provide patients with rapid access to a doctor for an acute condition which requires immediate consultation and/or treatment on the day.
When using this service please remember the following:-
You also need to know that :
The emergency doctor may be called out of surgery if an emergency occurs. (we will try to keep you informed of any delays)
The telephone triage time you are given is approximate and may alter depending on demands made on the emergency doctor. ( the emergency doctor may run late)
PLEASE do not use the duty service to gain rapid access to your doctor of choice for an ongoing medical problem - this results in duty surgeries running very late and causes patients with acute problems further delays.
If possible please try to telephone reception before 11:00 if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Often a GP will phone you before your home visit to investigate your health needs prior to their visit.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Malvern Health Centre is proud to have been recently accredited to be involved in the training of future GPs. Trainee-GPs are fully qualified Doctors who have already spent 1-3 years working in a variety of hospital posts gaining experience. They may have already held one or more training posts in another General Practice. We may also occasionally host visiting medical students, often in readiness for medical placements in poor or remote locations across the world..
Whatever stage of their career they have reached, all of our trainees and students are aware of the importance of the confidential nature of our work and are expected to adhere to our guidance governing confidentiality.
Our registrars generally spend 3-12 months with us, learning more about General Practice and family medicine. They will run surgeries each week, with a reduced number of patients and supervision available for all their decisions. We are sure they will make a valuable contribution to our team and bring fresh insights into old problems. Please treat them as one of the team.
We have 3 nominated trainers
- Dr T Spolton
- Dr A Deshpande
- Dr G Williams
Although these GP's are the main trainers for our registrars, responsibilities of education are shared by all the GPs. Tutorials are held weekly and occur in "protected time". Some training is done on a cluster basis with other GP trainees from neighbouring practices. On Thursday afternoons, members of the Worcestershire VTS meet up at the local Postgraduate Medical Centre.
Open Letter To Patients
You may have noticed reception staff asking you for a brief outline of your problem when you call to make an appointment. Our receptionists are now care navigators and are trained to direct you to the right service faster.
This new way of working is about offering the choice to see other specialists in the practice who may be able to deal with your problem instead of your GP. By working this way, it helps to free up time for your GP to care for patients with more complex or serious health conditions that can only be managed by them.
You will never be refused a GP appointment but we hope that next time you speak with the receptionist you will see the value of seeing another health clinician if they are able to help.
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