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Friends and Family Test

 

What is the Friends and Family Test?

 

Patients were asked a question -  Would they recommend Malvern Health Centre to friends and family based on their treatment.

The results for December are as follows:

 

Extremely Likely - 9

Likely - 3

Neither Likely or Unlikely - 0

Unlikely - 0

Extremely Unlikely - 0

Don't Know - 0

 

Recent Comments are as follows:

The care and attention which I have received over the past few months has been second to none. Doctors, nurses and support staff all go out of their way to help.

 

Dr Radley is extremely knowledgeable and helpful

 

Receptionists go all out to be very helpful. Great job thank you.

 

The staff are really friendly.

 

Very helpful and dealt with me very quickly. I think they do a really good job.

 

You do everything well.

 

Gps who really listen, care and help. Plus Admin staff who really listen, care and help.

 

Extremely friendly, helpful and caring.

 

I have belonged to this practice for 28 years and have always received excellent service. A lot of the doctors with whom I was familiar have retired over the last few years and I was a little concerned that the new ones would not be able to maintain the same standard. However, I need not have been concerned, they are marvellous.

 

Great practice.


Past Results:

November

Extremely Likely - 23

Likely - 1

Neither Likely or Unlikely - 0

Unlikely - 0

Extremely Unlikely - 0

Don't Know - 0

October

Extremely Likely - 34

Likely - 6

Neither Likely or Unlikely - 0

Unlikely - 1

Extremely Unlikely - 0

Don't Know - 0

September

Extremely Likely - 34

Likely - 6

Neither Likely or Unlikely - 0

Unlikely - 1

Extremely Unlikely - 0

Don't Know - 0

August

Extremely Likely - 28

Likely - 1

Neither Likely or Unlikely - 1

Unlikely - 0

Extremely Unlikely - 0

Don't Know - 0

July

Extremely Likely - 33

Likely - 6

Neither Likely or Unlikely - 1

Unlikely - 1

Extremely Unlikely - 0

Don't Know - 0

June

Extremely Likely - 31

Likely - 2

Neither Likely or Unlikely - 1

Unlikely - 0

Extremely Unlikely - 0

Don't Know - 0



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